Four Things You Never Want to Do When You Have an International Customer Base

The great thing about online businesses is thatsite is to have a native speaker write the site for
you have the opportunity to reach moreyou. It's simply better if you avoid trying to add in
customers than you can in a traditional physicalother languages too because you don't want any
store. But with that extended reach, you need tointernational customers to feel 'left out' because
remember that you also need to create your sitetheir language isn't used.
with international visitors in mind. There are manyNot Have a Translation Page
things you should never do on your website whenWhen you don't have a way for your page to be
you are trying to bring in international business.translated for your customers, this can spell
Here are four of the biggest mistakes you couldproblems for your business. True, there are
make when dealing with your global customerwebsites that profess to be able to translate
base.pages for you, but they're not always reliable.
Use Clichés and SlangWhat you will want to do is create a simple
When it comes to getting lost in translation,English website and then hire a translator to
clichés and slang are the two things thattranslate it into the languages that you want your
you need to avoid. While you might think that yousite in. That way, you can have customers click
are being clever on your website, these phrasesonto a new link to get the site in their native
can often be interpreted as disrespectful andlanguage. When you don't offer this, it can look as
even crass to some international visitors. Yourthough you're simply not interested in helping your
website should contain plain and simple English thatnon-English speaking contingent.
will be simple to translate and to understand. YourForget about Currency Exchange Rates
sentences should be short and filled with basicOf course, if you are selling anything, you need to
words, but still rich with descriptions of yourbe able to price things as the customers will be
business and your products.paying for them. Have a currency exchange
If you are writing your own website content, youcalculator built into your shopping cart experience
will want to go back to reread what you haveso that you can easily help your customers. That
written down to be sure that everything is easyway, you can get the money in the currency you
to read in a literal sense. For example, if it's notwish to be paid in and your customers have a
actually 'raining cats and dogs,' don't say that it is.clear idea as to how much they will be spending.
Have a few people read your site before youYou might also want to have a currency
post it up on the internet to be sure you areexchange calculator on the pages with your
being as clear as possible.products if you don't have the prices clearly
Use Other Languages Improperlyadjusted.
The next mistake that many people make withWhen you are trying to woo international
their international website is to try to use a fewcustomers, you need to make sure you have
languages from various cultures they cater to -everything they need for the transaction to go
but this can be disastrous. If you haven't takensmoothly and respectfully.
the time to be fluent in the foreign language, youScott Oliver offers free video coaching to help
should not be using it on your site. The only wayyou build a profitable home business FAST.
that you should use a foreign language on your